NRHA’s Basic Training Series

NRHA’s new Basic Training Course in Hardware Retailing and Basic Training Course in Building Materials Retailing are comprehensive product knowledge training programs that include coursework, testing, instant grading feedback and a complete progress report for each student enrolled from your business. You get a fully administered training program up and running with very little effort. And, best of all, you can train an unlimited number of students at no additional cost. These courses are designed to help both new and existing retail sales associates gain the confidence they need to be successful on the sales-floor or out in the lumberyard.

The New Basic Training Series Includes:

9 Core Hardlines and 9 Building Materials Modules
Upselling & Add-On Selling Techniques
Selling Skills
Product Photos & Descriptions
Frequently Asked Questions
Merchandising Techniques
And much, much more

Advanced Course in Hardware Retailing

This 16-chapter basic product knowledge training course with accompanying chapter tests is offered in its entirety online. The student studies online or prints each chapter for review, then takes each chapter test online. His test is immediately graded and results returned for the student’s review, and a complete student progress report is sent to the store manager or store owner.

Building Materials Product Knowledge Course

This 15-chapter course addresses the employee training needs of retailers primarily engaged in selling LBM products. This program is delivered in the same way as the Advanced Course in Hardware Retailing.

Build Customer Service by Training All of Your Employees

Trained Employees Sell More Stuff!
Increase Customer Service Levels
Increase Sales
Increase Transaction Size
Decrease Employee Turnover
Build Employee Confidence, Job Satisfaction and Salesmanship Skills

It’s All Available Online As Part of Your NRHA Membership.
For more information call 800-772-4424 today!