Management Training
Business Planning Package
Get all three titles for $98.00
Cost of Doing Business Study
Price:
$49.00
The Cost-of-Doing Business Study includes financial benchmarks for hardware stores, home centers, and lumber/building materials outlets. Composite income statements, balance sheets, and profitability ratios let you compare your company’s performance to industry averages.
Use the Cost-of-Doing Business Study to evaluate your financial performance, to find where you are doing well where you may need improvement. It is a planning tool available only from the National Retail Hardware Association and the Home Center Institute.
- Financial and operational statistics for hardware stores, home centers, and lumber/building material outlets
- Composite income statements and balance sheets
- Key performance ratios
- Interpretation of significance and use of performance ratios.
Market Measure
Price:
$30.00
Current report on changes in the retail hardware/home improvement industry ... industry sales volume and unit counts ... market share for the largest companies ... retail financial, operational, and merchandising data ... housing data ... profile of hardlines wholesale distribution.
Employee Compensation Report
Price:
$49.00
Just Updated
Employment, compensation, and benefits practices in the retail hardware/home improvement industry . . . average number of management, full- and part-time employees in nine job classifications . . . average hourly wages . . . employee productivity ratios . . . average annual employee turnover . . . bonuses . . . benefits . . . employee training practices.
Merchandising For Profit
Price:
$25.00
(Just Updated)
A brand new book that shows what salesfloor merchandising techniques can do.
It details new research on:
- Temporaty Dump Bins
- Checkout Displays
- Permanent Dump Bins
- Feature Endcaps
- Rolling Racks With Signage
- Cross Merchandising
- Power Aisle Stack Displays
- In-aisle Feature/Benefit Signs
- Service Counter Displays
Plus suggestions on how to create an effective merchandising plan. Merchandising for Profit is a 48-page illustrated book now available from the Russell R. Mueller Retail Hardware Research Foundation.
Defining Customer Satisfaction for the Do-It-Yourself Customer
Price: $99.00
This study from the Russell R. Mueller Retail Hardware Research Foundation tells you what customers want in a satisfying shopping experience. And it’s more than low price. Research report and interpretive video serve as a guide to strategic planning and competitive positioning. Video is ideal for employee training. Subjects include:
- Seven primary requirements for customer satisfaction.
- Consumer descriptions of these requirements and how to meet them.
- Customer satisfaction requirements for major departments.
- Demographic profile of study respondents and five do-it-yourself segments.
- Profile of customer segments by department.
Defining Satisfaction for Remodelers, Sub-Contractors and Home Builders
Price:
$29.00
Latest study from the Russell R. Mueller Retail Hardware Research Foundation identifies and defines what it takes to attract and keep professional customers. They are demanding, but they can be loyal. Here, for the first time, professional customers tell what they want from retailers who sell them home building and improvement products.
Study results include:
- Eight primary requirements to satisfy the needs and demands of professional customers.
- Factors that contribute to these eight requirements.
- Practical suggestions on how retailers can meet satisfaction requirements.
- Segmentation of professional customers into five groups according to their attitudes about satisfaction.
- Elements professional customers want in a business relationship.
- Types of stores where professional customers prefer to shop.
Job Fit Assessment Hire the right person for the right job!
Price:
$109.00
In response to requests from retailers who have experienced firsthand the expensive consequences of hiring the wrong person, NRHA has developed an employee assessment that goes beyond traditional pencil/paper tests, it assesses the total person and their ”job fit” for critical positions within your business. To use the Job Fit employee assessment, simply administer a short pencil/paper survey to an applicant and send it to NRHA for computer analysis. Job Fit gives employers insight into an applicant’s ability to perform successfully in the position sought. The Job Fit Program compares your applicants against patterns of peak performers in seven job categories:
- Outside Sales
- Cashier
- Stockperson
- Customer Service
- Floor Sales
- Management
- Receiving
Manager Development Package:
Price:
$98.00
Purchase all three titles on this page and save 33%.
- Store Operations Manual
- Managing Personnel Manual, and
- In-Store Training Manual
Store Operations Manual: Control,
Productivity and Profitability - By Dan L. Andrews
Price:
$49.00
Optimize the performance level of management most directly responsible for the day-to-day performance results of your store. This manual discusses how to continually monitor the performance of individual functional areas and operating departments, and how to compare actual results with the operating goals developed for the store.
Store Operations Manual also emphasizes the need to take necessary corrective action to meet performance goals.
Other topics covered include:
- Customer Service
- Incentives and Rewards
- Personnel Planning and Productivity Measurement
- Store Layout and Design
- Power Merchandising
- Inventory Management
- Financial Management
- Store Security
Managing Personnel Manual,
By Dan L. Andrews
Price:
$49.00
This personnel management manual positively addresses the myriad challenges and opportunities that will continually surface as you hire, train, and manage people to serve your customers.
Managing Personnel Manual provides specific guidelines to follow in the interviewing and selection process. In addition, the whole range of personnel issues is examined, from evaluation and training to employment policies, procedures, and progressive discipline of employees.
Throughout your reading of this manual you will have many opportunities to gain insight into working with people and making quality personnel decisions. But most importantly, you will acquire practical knowledge that can be applied in your career as a human resources manager.
In-Store Training Manual By Jim Rapp
Price:
$49.00
This manual gives managers and owners guidelines and inspiration to motivate and train new and experienced employees.
It serves to train and inform top management in the following areas:
- Principles and Types of Training
- Training Resources
- Using Visual Aids
- Teaching Selling Skills and Product Knowledge
- Cashier Training
- Increasing Productivity
Includes charts and forms to use in adapting the program to your specific personnel needs.
Knowledge Point CD Programs
Price:
All 4 Programs $514.00
Special Prices on All Knowledge Point CD Programs.
Buy More than One and SAVE.
Policies Now
Price: $219.00
When it comes to creating an employee handbook, what you don’t know about employment law couldhurt you. That’s why Policies Now walks you through every step of writing and publishing your hand-book. This CD allows you to:
- Write customized personnel policies in minutes
- Maintain up to six separate handbooks for different employee groups.
- Publish your handbook on paper, on your network or over your company intranet.
- Choose from a complete selection of policies covering hundreds of the most important policy issues.
- Get advice from renowned HR and legal experts at every step.
- HR Forms Portfolio provides sample HR forms and memos to help you implement your policies.
- WebLinks jumps you to hundreds of Internet sites with additional legal and policy background information.
Descriptions Now
Price:
$219.00
Create customized job descriptions effortlessly! Descriptions Now offers
a whole new approach to writing and maintaining job descriptions. Used by thousands of organizations – from small businesses to Fortune 500 companies – this is the only software that uses built-in expertise to help you write ADA-compliant job descriptions. Legally appropriate, comprehensive job descriptions not only help boost performance, they help protect you in case of legal disputes. And well-written job descriptions can actually help employees work smarter and be more effective in their jobs. Descriptions Now provides an easy-to-use Q&A format. Just choose from the library of thousands of jobs, answer some simple questions, edit and you’re done.
Performance Now
Price:
$219.00
Unquestionably, a solid employee review is one of your strongest tools
for managing personnel. Performance Now makes it easy to write complete, concise employee reviews that provide the kind of feedback your employees need to succeed. Performance Now is the only software tool with built-in intelligence to help track, manage and evaluate performance quickly and easily. This program allows you to:
- Automatically view job descriptions created in Knowledge Point’s popular Descriptions Now software.
- Rate performance on a high/low scale and watch Performance Now generate clear, effective supporting text.
- Automatically calculates ratings.
- Review your edits for inappropriate words or phrases with language checker.
- Set, track and measure goals to help keep employees focused.
Automatic advice feature alerts you to provide concrete examples to back up high or low ratings or when ratings seem to conflict.
People Manager
Price:
$219.00
In today’s legal environment, you’re risking your business if you fail to keep accurate personnel recordsor document actions like hiring, promotions, reviews and terminations. If you don’t have an HR staff, you need People Manager. People Manager makes it easy to handle routine employee management tasks. It’s quick, convenient, easy to use and intuitive to learn – so you spend less time worrying about whether you’re doing things right.
People Manager is like having a full-time HR expert that centralizes your employee information and helps you perform day-to-day employee-related tasks. What’s more, it protects your organization in the event of an employee dispute by encouraging you to handle and document events appropriately. And it alerts you to the legal significance of issues surrounding employee management.
Get organized – and informed – with People Manager. People Manager makes it easy for you to put your finger on key information about each employee. Once information is entered into People Manager, you can get all the employee information you need – instantly and effortlessly! All information is secure and password protected.