Employee Training

The Advanced Course in Hardware Retailing (ACHR)

Price$89.00

This basic self-study course in hardware product knowledge prepares your sales associates to give customers the kind of knowledgeable service that brings them back again and again. Product categories include:

Building Materials
Electric Housewares & Home Electronics
Electrical Supplies
Hand Tools
Hardware & Fasteners
Heating & Cooling
Lawn & Garden Chemicals
Lawn & Garden Supplies
Lumber & Wood Products
Non-Electric Housewares & Cleaning Supplies
Outdoor Living & Sporting Goods
Outdoor Power Equipment & Automotive
Paint & Decorating Products
Plumbing Supplies
Power Tools
Merchandising Techniques

Building Material Product Knowledge (BMPK)

Price: $89.00

This self-study course gives hardware, home center and lumber/building material employees a working knowledge of the building material products they sell. Product categories include:

Agricultural Buildings & Products
Doors
Engineered Wood Panel Products
Hardware & Fasteners
Insulation
Interior Surfaces
Kitchen & Bath Cabinets
Lumber (Parts 1 & 2)
Millwork
Painting & Decorating Products
Roofing
Siding & Soffit Systems
Windows

If your product mix contains both hardware and lumber/building material products, get both the Advanced Course in Hardware Retailing and the Building Material Product Knowledge courses at a special low price and combine them into an employee training program you can tailor to your specific operation. It includes all of the product categories listed above.

Get the ACHR or BMPK printed course manual, $89 each
Get both ACHR and BMPK printed course manuals for only $119
Each manual includes one free student testing priviledge graded by NRHA
Paper test sent to NRHA for grading
Additional student administration fee, $40 per student, includes elecronic grading on all chapters
Recordkeeping and completion certificate provided by NRHA

Construction Training

Price: $595.00

ILX Construction Training provides over 40 informative hours of multimedia instruction and testing on the entire residential construction process from start to finish.

Basic Tools for Understanding Construction
How Basic Parts Fit Together
Original Idea Through Wall Framing
Roof Framing
Exterior Finishes
Roofing and Flashing
Electrical, Plumbing and HVAC
Interior Wall Finishes
Cabinets, Floor Coverings and Other Final Finishes
How To Inspect

Interactive quizzes and exams are provided throughout the course with instant feedback and reviews for missed quiz questions. Users also have access to a comprehensive construction glossary complete with multimedia clips. There truly is nothing like ILX Construction Training.

Full color video and animated training with expert narrration.
Track each student’s progress and scores.
Quizzes, tests and final exam with instant feedback.
Unlimited use—train as many people as you want.
Makes complex construction topics easy to learn.
Serves as a comprehensive reference library.

Deal With It

HARDWARE & BUILDING MATERIALS: $89.00

MANAGEMENT BASICS: $89.00

Deal With It is a fun, discussion-based training tool that takes a proactive approach. It teaches how to deliver excellent service using employee involvement techniques and concise, real-world scenarios to test and sharpen service skills and attitudes. It makes an excellent standalone, ongoing training program or a practical test of previous service or managerial training. Use it informally when business is slow, at weekly staff meetings or intensive classroom/orientation sessions. It’s so easy, you will be training in just a few minutes, and it’s great for both large and small groups. Use as a game for longer sessions or as a discussion starter when time is short.

Deal With It gives you decentralized training that fits your employees’ and managers’ schedules and abilities without the need for special equipment or a formal training room. It is the ideal tool for identifying and correcting problem areas and personnel needing improvement.

The Hardware and Building Materials customer service module has 108 questions and situations common in the industry. You can use this module to test your team’s attitudes and abilities to put your service policies into practice. This training is memorable, fast moving and enjoyable.

The Management Basics double module has 180 questions and situations and includes answer guides with an appendix. Designed for first-level managers to use in either a group discussion format or self study. These modules cover leadership; decision making; communications; time management and motivating, training and evaluating subordinates.

An Introduction to Lawn and Garden Products and Services for Retail Salespeople

Today’s consumer is looking for more information and a better-trained sales associate will help you sell more product. This video training program provides product knowledge on nine different topics including the basics of lawn care as well as the proper procedures to apply fertilizers and weed control. Each topic has been designed to give your employees the basics needed to sell these products, and at 6-10 minutes per module, will minimize their time away from the sales floor.

Also included with the video training are five free pocket guides that provide quick answers for the most commonly asked questions. The guide supports the video training and provides a quick reference tool that salespeople can carry with them.

Fertilizer & Soil
Conditioner Basics
Basics of Plant Care
Insecticides & Fungicides
Basics of Lawn Care-Part 1
Basics of Lawn Care-Part 2
Pruning & Pruning Tools
How to Attract Wild Birds
Water Gardening

Our 3 Pennies of Profit

Price: $69.00

Teach your employees the importance of being profit conscious! This video program teaches your employees the basics about:

Inventory Shrinkage
Pricing Errors
Damaged and Improperly Used Merchandise
Internal Theft
Pricing Strategies
Conserving Store Resources
Financial Management
Shoplifting
Variable Pricing
Energy Conservation

Make your employees part of your profit picture! Includes a handy study/reference guide.

Selling Skills and Customer Relations by Bill Sharp

Price: $209.00
Additional Workbooks: $10.00
Additional Leaders Guide: $10.00

Nearly 300,000 people have taken advantage of Bill Sharp’s nine-part video training program, which teaches your salespeople how to:

Greet the Customer
Ask the Right Questions
Overcome Customer Objections
Close the Sale
Increase Add-On Sales
Perform Product Demonstrations
Use Telephone Salesmanship
Understand Psychology and Benefits of Being a Salesperson

This nine-part course contains three videotapes, five workbooks, and one leader’s guide.

Retail Merchandising

Price: $69.00

This video teaching tool gives your employees the skills to build store displays that increase your sales! They’ll be exposed to these ”must know” topics:

Concepts such as Sample, Vertical vs. Horizontal and With-On Merchandising
Display techniques like Feature Ends and Bulk Displays
The ”Picture Frame” Method, Fronting and Facing
Basic rules for Endcap and Mass Displays
Repricing, Types of Signs, and Housekeeping

CD-ROM Customer Service Training

Price: $159.00 each

Telephone Courtesy
Quality Customer Service

In-Store Services Training

Price: $69.00

Developed by the Mueller Foundation to aid you in your efforts to win customer loyalty, this videotape training program teaches your employees the correct way to perform many important in-store services for your customers, including:

Cutting Keys
Rekeying Locks
Cutting and Measuring Chains, Rope, etc.
Floor Care Rentals & Maintenance
Mixing Paint
How to Repair Screens
How to Repair Windows
Cutting and Threading Pipe
Setup of Power Equipment
Sharpening Chain Saws

In addition to the video, a short quiz covering the important points of each task is included in the training guide

Counterattack: Strategies for Loss Prevention by The Loss Prevention Council

Price: $69.00

This video training program will teach your employees to become your frontline defense against all forms of shrinkage. With the help of a detailed study guide, employees will learn to watch for the common tricks shoplifters use to disguise their theft and what to do about it. And they will learn to respond when necessary to help stop employee theft and control other forms of loss. In addition, Counterattack teaches employees to appreciate the effect all forms of shrinkage have on your business and on them. If you’re serious about combating all forms of shrinkage, you should have this video training program!